1. Return Eligibility
Returns may be accepted under the following circumstances:
Incorrect product delivered
Damaged goods during transportation
Manufacturing defects
Returns must be requested within 7 days of delivery.
2. Return Authorization
Before returning any product, customers must contact GroeNoord Global to receive return authorization.
Unauthorized returns may not be accepted.
3. Condition of Returned Goods
Returned products must:
Be unused
Be in original packaging
Include all documentation or accessories
Certain items may not be eligible for return due to hygiene or safety regulations.
4. Refund Process
Once the returned item is received and inspected:
Approved refunds will be processed within 7–14 business days
Refunds will be issued using the original payment method unless otherwise agreed
5. Non-Refundable Items
The following items may not qualify for refunds:
Custom orders
Special bulk orders
Perishable food products
Goods damaged due to improper handling by the buyer
6. Return Shipping Costs
Return shipping costs may depend on the reason for return:
If the error is ours → we cover shipping
If the customer ordered incorrectly → customer may cover return costs