This Shipping & Delivery Policy outlines how GroeNoord Global handles the shipment and delivery of products to customers worldwide.
1. International Shipping
GroeNoord Global is an international trading company based in the Netherlands. We supply products globally including:
Water Tanks
Tractors
Excavators
Lawn Mowers
Food Products
Diapers
Agricultural Equipment
Industrial Machinery
We ship to customers worldwide depending on product availability and logistics arrangements.
2. Processing Time
Order processing times vary depending on the product.
Typical processing times:
Machinery & equipment: 3–15 business days
Bulk food products: 5–20 business days
Consumer goods: 3–10 business days
Processing begins once payment confirmation is received.
3. Shipping Methods
Shipping methods may include:
Sea Freight
Air Freight
Road Transport (within Europe)
Courier Services (for smaller shipments)
Shipping method depends on the order size, product type, and destination.
4. Delivery Time
Delivery times vary depending on destination and shipping method.
Estimated timeframes:
Europe: 3–10 business days
Africa & Middle East: 10–30 days
Asia: 10–25 days
Americas: 10–30 days
These are estimates and may vary due to customs procedures or shipping conditions.
5. Shipping Terms (Incoterms)
Unless otherwise agreed, shipments may follow internationally recognized Incoterms, such as:
EXW (Ex Works)
FOB (Free On Board)
CIF (Cost, Insurance and Freight)
The agreed Incoterm will be specified in the invoice or contract.
6. Customs and Import Duties
International customers may be responsible for:
Import duties
Customs clearance fees
Local taxes
Regulatory approvals
These costs are determined by the destination country’s regulations.
7. Delivery Delays
GroeNoord Global is not responsible for delays caused by:
Customs inspections
Weather conditions
Shipping carrier issues
Government restrictions
Force majeure events
We will however assist customers in tracking shipments when necessary.
8. Damaged or Lost Shipments
Customers should inspect goods upon arrival.
If goods arrive damaged:
Notify us within 7 days
Provide photos or documentation
Keep packaging materials if possible
We will work with the logistics provider to resolve the issue.